Return & Refund Policy
At Cardyz, we stand by our commitment to excel in digital solutions, exemplified by our products – the NFC V-Card and Unicard, while we maintain a strict no-refund policy, we want to assure our customers that exceptions can be made only in one specific situation – when the purchased item is deemed defective, and we approve the return.
Please follow these steps:
- Contact our customer support within “48 hours”of receiving the shipment item.
- Provide clear details, unboxing video and images of the defect for investigation.
- If approved, we will provide instructions for the return process.
- Upon receiving the returned item in our warehouse, we will inspect and notify you of the approval or rejection of your refund.
- If approved, the refund will be initiated within 3 working days.
Note: Items damaged due to customer misuse or negligence will not be eligible for returns or refund. You must exercise your return right responsibly and return the product in its original, pristine packaging, along with all of its components. You are responsible for the total quantity of returned items. If the returned products are incomplete, we will be unable to accept them nor issue a refund.
Contact Us:
For any questions, concerns, or issues with your purchase, reach out to our customer support team. We are dedicated to assisting you with inquiries and resolving challenges you may face while using our product.
Thank you for appreciating your understanding of our refund policy and the rare situation where a return may be considered.